Terms & Conditions

What is our cancellation policy?

Sorry, but we must have an attendance and cancellation policy; we know you understand…

Student substitutions are acceptable and encouraged as opposed to a cancellation. If a substitution is needed, please contact us at support@joppatraining.com or (509)386-2676. We ask that if a student must cancel, you help us fill the seat by finding or sending someone else from your agency.

To be eligible for a refund, cancellation must be made prior to 30 calendar days before the first day of class.

Cancellations within 30 calendar days before the frist day of class are responsible for full payment. However, this tuition may be applied to another upcoming class, provided that the upcoming class is within 180 days from the start date of the original class.

No shows on the day of class will be charged and are responsible for full tuition.

What is our attendance policy?

Attendance policies are primarily set by state POST entities. Students are required to comply with their state POST attendence policies when a JTG course is POST certified in that state. Absent state POST certification, students will be required to attend no less than 80% of the course to receive a completion certificate.

How to set up your PDS account.

Individual student accounts are mandatory to attend classes. Student accounts are how we communicate with each student and also how certificates are awarded. Students will be prompted to create an account upon course registration.

Agency Training Manager accounts are also strongly encouraged as they will help each training manager coordinate their students and classes.

Student accounts have full access to all training certificates for all PDS courses taken. Digital training certificates are high resolution, suitable for printing if desired. Digital certificates may be downloaded and emailed to your agency training manager. No more searching for your training certificates, they will all always be there in your PDS account.

Student Responsibilities

Students are responsible for obtaining permission and approval from their departments prior to registration if the student plans to attend on-duty and have the agency pay for it. You know the rules.

If you want to attend a course, we recommend working with your agency prior to registering for a class. Because if you register for a class, and your department does not approve your time or tuition for any reason, you are still responsible for the terms of the attendance and cancellation policy including any applicable tuition. Again, we know you get it.

Our courses start on time. As such, we expect you to be on time and ready to go. Plan accordingly for travel and parking, etc. Coffee and snacks will be provided, so if you want some, show up a little early to grab some and then be in your seat on time and ready to go.

We understand that life and work responsibilities happen, so please contact us prior to the start of class, or your instructor once class starts, in a timely fashion should the need arise.

The most important responsibilities are to come with an open mind, enjoy the process, and be better the week after class than the week before. Our profession and what you do is worth it!

Thank you for what you do. We believe in our profession, and we believe in you. Stay safe & well.